Surgical team, Royal Marsden Hospital
Every day, the thousands of men and women who work in the NHS go beyond
the call of duty to help the countless people who rely on their care and
expertise.
But when the biggest fire in NHS history broke out at a major cancer
hospital, teams of workers risked their lives to keep their patients
safe.
Staff went into emergency mode to safely, calmly and swiftly evacuate 160
patients, some desperately ill, as a blaze overwhelmed the roof of
London's historic Royal Marsden Hospital.
As they shivered in the freezing January cold, watching 125 fire-fighters
battle the flames ravaging the building, there were teams of surgeons
inside refusing to leave until they could safely halt or complete their
operations, even though the operating theatres began to fill with smoke.
The fire was spreading fast and alarms were wailing as fire-fighters in
breathing apparatus came in, making it clear just how urgent it was that
the staff and patients were evacuated.
But even as they heard burning masonry crashing down outside the windows,
the surgeons, nurses and anaesthetists battled on for another 20 minutes.
They were able to calmly finish one operation, and another two patients
were closed up to make it safe to move them out.
Exit routes were blocked with debris, and some patients had to be rushed
under gushing water to get them to safety.
Meanwhile, hundreds were gathered on the streets outside in Fulham, South
West London, some in dressing gowns with drips and oxygen masks still
fitted. Those too ill to stand were carried out on mattresses.
Thanks to the swift evacuation, no one was seriously hurt, although
damage to the hospital – the world's first dedicated to cancer treatment
and research – ran to £25m. In spite of that, staff were able to get the
radiotherapy service back up and running just two days later.
"Despite the potentially difficult and dangerous situation, everyone
remained very calm and focused on making sure our patient was protected,"
says surgeon Fiona MacNeill, who was performing a major breast cancer
operation at the time.
"We are trained to operate in emergency situations and this was just
another emergency."
Royal Marsden Chief Executive Cally Palmer says, "Someone once told me
that the amazing thing about the NHS is that people bring their humanity
to work with them.
"On the day of the fire, staff were professional, courageous and calm in
very difficult circumstances. I am full of admiration for all those who
evacuated our patients safely, and ensured that services
were up and running within days. I am very proud of them."